Login or Authentication Fails

Fix login errors for local accounts, LDAP, and SSO authentication.

Symptom A: User cannot log in with a local account

Cause Resolution
Wrong password User: use the password reset option. Admin: reset the password in the Users panel. See Manage users.
Account deactivated Admin: reactivate the user account in the Users panel.
No role assigned Admin: assign a role to the user. See Manage roles and permissions.

Symptom B: LDAP login fails

Cause Resolution
Wrong LDAP server address or port Check LDAP host and port in the authentication configuration. See Configure authentication.
Bind DN or password incorrect Verify the bind DN and password. Re-encrypt the password if needed.
User not in the base DN Confirm the user exists in the LDAP tree under the configured base DN.
Group filter excludes the user Check the group filter in the LDAP configuration.

Symptom C: Session expires too quickly

The session timeout is configured by the administrator. Ask the admin to increase it.

See Customize session and port settings.

Next steps